Clear delivery information.

Last updated: 6 August 2026

Dispatch and delivery estimates

Stocked products, including Balm by RJS CBD and Bundles, are normally prepared within 1–2 business days. The following standard delivery estimates apply after dispatch:

• Spain: usually 3–5 business days after dispatch.
• United Kingdom: usually 7–21 business days after dispatch.

Balm by RJS CBD and all Bundles are currently in stock and follow the normal preparation time shown above. The applicable transit estimate begins once the order has been dispatched.

All timings are estimates. Carriers, public holidays, customs checks and circumstances outside our control can cause delays. The checkout and order confirmation show the delivery information available for the selected destination.

Spain and UK delivery

Standard delivery is free for orders sent to Spain and the United Kingdom.

International delivery

International delivery is available for a small fee shown during the ordering process. Customers are responsible for providing a complete and accurate delivery address.

Destination-country requirements and customs

Customers ordering outside Spain are responsible for checking whether the products may lawfully be imported into their destination. Customs authorities may inspect, delay, reject or seize parcels, and local taxes, duties or handling charges may apply. RJS CBD cannot guarantee clearance by a destination authority.

Damaged, incorrect or missing orders

Please contact info@rjscbd.com as soon as possible, including the order number and clear photographs where relevant. We will investigate with the carrier and explain the available resolution.

Returns

Unused and unopened products in their original packaging may be returned within 14 days of receipt. Contact us before sending anything back so we can provide return instructions. Customers normally cover return postage unless an item is faulty, damaged or supplied incorrectly.

Refunds

Approved refunds are issued to the original payment method after the returned product has been received and inspected. Your statutory consumer rights are not affected.

Order cancellations

Contact us promptly if an order needs to be cancelled. An order that has already been dispatched cannot be stopped, but an eligible unopened product may be returned using the process above.

Withdraw from an online order